Frequently Asked Questions

An eSIM is a digital SIM card embedded in your phone. Instead of inserting a physical card, you download a carrier profile by scanning a QR code.

Most smartphones released after 2019 support eSIM, including iPhone XS+, Samsung Galaxy S20+, and Google Pixel 3+. Visit our compatible devices page for the full list.

Yes. Your regular SIM stays active for calls and texts. The eSIM is used only for data. Both work simultaneously via Dual SIM.

Browse plans by destination on telcomia.com, select the plan that fits your needs, and complete the purchase. You'll receive your QR code instantly via email and in your account.

We accept all major credit and debit cards (Visa, Mastercard, American Express) through Stripe.

Yes. After purchase, share the QR code with anyone. The person who scans it will use the eSIM.

Yes. All prices displayed on Telcomia include applicable taxes. No hidden fees.

After purchase, scan the QR code from Settings > Cellular/Mobile Data > Add eSIM. The profile downloads in about 30 seconds.

Yes. You need a Wi-Fi connection or existing mobile data to download the eSIM profile. We recommend installing it before you travel.

We recommend installing your eSIM before your trip, while you still have Wi-Fi. The data plan typically starts when you first connect to a network at your destination.

Use your phone's built-in camera app. You can also enter the activation code manually in your eSIM settings. Contact support@telcomia.com if issues persist.

Telcomia offers data plans in over 200 countries. Check the destination list when browsing plans to see coverage for your specific destination.

Your data connection stops. No overage charges or surprise bills. You can purchase an additional plan at any time.

Telcomia eSIMs are data-only. You can make calls using apps like WhatsApp, Skype, or FaceTime. Your regular number stays active via your primary SIM.

Yes. You can use your phone as a hotspot and share the eSIM data connection with other devices.

Yes. 5G is available in select destinations where the network supports it. In other locations, you'll connect via 4G LTE.

If you haven't activated your eSIM, you're eligible for a full refund. Once used, refunds are evaluated case by case. See our refund policy for details.

Email us at support@telcomia.com. We typically respond within 24 hours.